Hi, I am fairly new to bitcoins. I first read about them in June but now after a bit of research and with a couple of friends we've decided to take the plunge and buy some. The other day I made an account with Mt Gox and sent some money by bank deposit to them, but my account has completely disappeared. I cannot login with my username and password but more worryingly, their password reset form says that there is no account associated with my email, which I find bizarre. After a bit of googling I've found that I am not the only one with this problem (cf: https://support.mtgox.com/entries/20233722-no-answers-from-mt-gox-claiming-password-reset).

I thought Mt Gox had a reputation as the main exchange for buying bitcoins? It was not an awful amount of money as really it was just to use between me and my friends for fun but I am still worried, how reliable are Mt Gox/what experiences have people had? Ive sent them a support ticket and hoping they can resolve it but really if I do not get my money back or access to my account I would be worried to try buying bitcoins again.