I feel like we're too hard on the guy, I feel bad. Shit happens. Even best exchanges like bter or cryptsy had lots of issues. Just search bitcointalk and you'll see. Unfortunately when shit happens, customers lose. That's the sad part.
But I'm sure coinano is doing his best. He can't handle Coffeecoin so he halted the market. That was the right thing. For some reason he also blocked withdrawals and that was a screw up. But I'm sure he listens, so I hope he'll find some solution how we can get our coins back. We were loud and clear what we want and what we think he should do.
Good luck with your new exchange, man! I see it's not an easy job to run an exchange.