I wouldn't call it a scam, but it is a slap in the face to have very quick turn around times for my first few emails, then being told I'd get my refund processed in a week, then absolutely no communication after that. I bet I could email them about a question and get a response within a day, but if I ask anything about my refund, nothing but silence. It really sucks beccause they don't have bad products. Just poor communication skills when it's something they don't want to hear.