Mate, I am also waiting for my refund from Minersource. Nots its about 3rd month, of waiting. I am also ignored on email. Well I have talked with Matt on Phone, not Bobsag3, another Matt, that answers calls. He told me, that the reason why I have to wait so long - is because first they have to get the refund from the BlackArrow, and only then I will get my refund. I will do everything to get my money back. If they won't give my money back, I will then do absolutely, everything, just everything what I can to stop them from scamming people, if they are scamming us. I can't state that for 100% yet.
But I will start from this
https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt too.