I understand that nobody likes the unexchanged balance. I'm sorry it is taking so long to resolve. The reason for it is that something what usually is automated failed and stuff needs to be checked and/or done manually (which usually is a long and uphill task to check/deal with every mined block) and it's hard to find the time for it as ongoing pool maintenance and tasks are taking really lot of time. There are tons of new coins to monitor and/or include in the pool, some coins are suddenly forking or causing other problems, some new coins are traded only on new exchanges which API needs to be implemented quickly (because period while these new coins are profitable is very short nowadays), and so on. And it's just the high-level stuff, but there's also lot of low-level tech stuff underneath that require constant attention.

We had a very busy week with several new coins and I didn't really do anything other than ongoing stuff in the last week. This is not an excuse. I know I should find the time to deal with these issues and I'll try to do this as soon as possible. Dealing with our past unexchanged balances is my top priority now and I'll work on it as soon as I will be able to spend time on scheduled tasks. I apologise again for this inconvenience.