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Kraken - 6 months and still cannot get my money
by
shardymop
on 12/05/2014, 16:19:17 UTC
Hello All,
If anybody at all could offer any advice on how to get your money out of Kraken please help.
I transferred 2.5k in USD to my account in December 2013. For 4 months it showed zero balance.

Eventually they replied to a ticket but only after I told them I was relating my Kraken experience on bitcoin forums.
My account was credited with USD but as I am in UK they advised withdrawing as Euros.
When I explained my account showed zero balance when showing Euros, they emailed back saying "reply to this email and we will help you withdraw your balance as Euros"
I did reply weeks ago, and obviously they have not replied.



It is nearly 6 months and they still have my money and again will not reply to support tickets.
I can no longer log on to my account so I cannot raise a ticket.

If anybody at all could advise on how to get money out, or which fraud authority to report this to, I would be most grateful

regards
s