My refund date for 2TH/s Rig was also May 10, and I emailed them on Saturday along with sending a registered letter. Today I called up and spoke to Kerim, and he changed the order status to Cancelled. He also told me there will be some delay in processing the refund. I answered that I can wait 30 days at most before looking at legal options.

I know there are other people here who are planning to register a criminal or civil case with the Swiss police. I can join your efforts if I feel that Bitmine are not going to pay what they owe me.