I've seen a lot of people waiting for the 4 week mark, but I was never told 4 weeks. In an email, a John said that my refund was going to be processed by the end of "next" week. Here we are, 2 weeks after "next" week, and zero communication! I'd honestly be very worried if I were you. I felt pretty good with the communication from Cointerra until they said "your refund is coming" and then started to ignore all my emails.