This is an ongoing issue with Bitmain in general. I too was just hit with a failed part, and the turn around on failed product WILL result in serious loss in mining payouts. There is an advantage to going with Bitmain for mining hardware, however due to their support on hardware with issues, you need to factor in as serious losses in revenue .
Yeah I've accepted that I will probably never reach ROI, and its very frustrating/depressing watching your investment go from bad to worse.
Bad to worse => to worser....
Got the blue screen of death.... S2 turns on but only getting a blank blue LCD display on the S2. I've re-imaged SD card but did nothing. Waiting for a Bitmain to reply for a RMA request.