Kraken is scam. They have defrauded me 2436 EUR total. I made 2 transfers over 2 months ago. The receiving bank returned the transfers back due they don't like Bitcoin. After several support tickets and emails, after a month ago i got this response below from Kraken. A month passed, waited weeks and emailed them about the status, and there is no response. Last week i wrote every day, still no response. I believe my money has been defrauded by Kraken. My email wording was very polite and friendly. They simply do not response. I have taken another support ticket, also no response. I don't know what to do else.
Sophia clearly confirms the receipt of both transfer by Fidor bank a month ago. But no funds in my account and NO RESPONSE from Kraken any more.
This is scam. I'll update here if this issue gets resolved.
> ACBER** 03-05-14 12:32:48 +0200 Wire Transfer EUR 1,147.08
> ACBW5** 02-25-14 10:29:46 +0200 Wire Transfer EUR 1,289.71
> ----------------------------------------------
>
> Sophia, Apr 14 12:43
>
> Hello,
>
> Apologies for the delay; however, we were awaiting a response from Fidor
Bank. Fidor Bank has acknowledged that the withdrawals were returned, and
I have requested that they credit your Kraken account with the returned
withdrawals immediately. I will confirm with you once I
receive an update from the bank. Thanks so much for your patience as we
work to resolve this issue.
>
> Best,
>
> Sophia
> Kraken Support
Sad to hear that you had such an incident with them, I can tell you that I didn't get a single issue with Kraken so far, but you should be carefull with the amount of money you are transfering from and to your bank unless you have a "professional/commercent license" (name is different in each country), my advise in future to never transfer 1800+ during a one month periode as your bank has a legal obligation to verify and sent the origin of the transaction to money control organism of your country