In all honesty just sharing my story... I agree hard as a newbie to have credit but figured I would tell a truthful story. My blade stopped working on early Monday. I tried reboots etc myself. Then submitted a ticket finally on Monday night. They got to work on it today. I know its a lil slow but hell losing a lil hashing is better than having nothing up. Again, just wanted to share how things worked for me is all. I plan to get more involved as a poster. I don't think its perfect over at GAW yet but they are trying as far as I can tell.
Hey all, since I know as a newbie poster and account I ought to share that I am a long timer lurker to the forum this year. I only recently got into mining this year with the gridseeds. I too fell victim price falls. I bought Gridseeds back before GAW even was around at over 200 each so trust me I feel everyone's pain. In excess of 25 gridseeds kind of pain. Unfortunately, such is the name of the game as difficulty goes up hardware viability goes down etc but I am so happy to have GAW. In my particular situation having blades at home was no option. I have the usual cooling, noise but more importantly I have a wife and nobody wants an upset wife with fans buzzing 24/7 nonstop. So I took a shot with GAW on some hosted blades. I have been thrilled!
I thought I would share my support story today as well because my blades were hashing for about a week and I made some pool changes which caused one of my hosted blades to hash at half. Essentially a single blade issue. Anyways, I just wanted to specifically thank Luke from GAW today for going above and beyond helping me out with my hosted blade this morning. Luke worked with me via the ticket system all morning long and resolved it for me. I honestly am not sure what problem other people are having with the ticket system.
I will admit there have been some growing pains I am sure and maybe I am a bit naive as a newbie in this industry overall this year but I have had great interactions with various of the staff at GAW. My tip is to use the ticket system as not only is there a record you can see who you are working with as they are assigned to your ticket. From what I gather they are at it 24/7 there trying to keep up. Yes there was some time between my ticket opening and some action but also I think its hard to expect much at 1am when I opened my ticket. I could always host myself but these are some pro cons of a hosted solution. Overall I think they are close to nailing it.
Overall, mining has demands but I am pleased to say GAW has fulfilled my needs. I am hoping their own products will be even better supported. Anyways, I hope people are out there taking advantage of the slight drop in difficulty from last week and getting themselves some nice stash of altcoins. Good luck out there and crossing fingers for some price rises later this year and next.
Cheers everyone... C
Seriously starting to NOT trust this thread. Every time people complain some "new to the forum" poster has a positive experience with the same issue.