I have send a REFUND request for my (Batch 1) Orders #2120 and #4421 right now via the BlackArrow Ticket System as well as per PM here on Bitcointalk.org referring to the Ticket IDs. I paid for the X-3 back in November 2013. I still got no shipping or anything else.

For me, the refund is the better way due to customs and other taxes and high power costs (Europe) in the future of this issue.

If there is no refund answer from BlackArrowSoftware (HK, first order) or Destino Limited (UK, X-3 PSU order) until this month I call a lawyer.