Re: GAW Miners (Scrypt ASIC seller) independent feedback thread
Rami, don't get me wrong, it's great of you to offer personal help, HOWEVER - as I've told to some of the GAW accounts here in the forums (seriously, how many of you are there? 
) it does not speak well for your customer service if customers need to e-mail or pm or call to escalate their issues. How is this private messaging going to affect your customers who are not on bitcointalk? Are their tickets going to be pushed even further because you are prioritizing those who escalate? I'm sorry if I missed the explanation of this bizarre system, but I'm not getting why you can't take care of ALL open tickets.
) it does not speak well for your customer service if customers need to e-mail or pm or call to escalate their issues. How is this private messaging going to affect your customers who are not on bitcointalk? Are their tickets going to be pushed even further because you are prioritizing those who escalate? I'm sorry if I missed the explanation of this bizarre system, but I'm not getting why you can't take care of ALL open tickets.^^^^^^^^ to the moon
The problem is that the boasting doesn't match the service complaints, the shipping complaints, the claim from GAW_CEO that USPS messes up/loses "20-30% of packages" (which is just freaking absurd), etc. Multiple forum accounts don't make up for the fact that the appearance of the operation doesn't match the claims and many legit questions get cleared from the other thread while nonsense crap like people commenting on a power plant picture remains.
Self-moderation is a killer - if you have nothing to hide, you can publicly silence the naysayers by either answering their questions or proving them wrong. That's what I want my bro Josh to do, stop boasting, start delivering.
I read that GAW is handling the hosting for Zeus (which worries me, I have Zeus hardware on order along with GAW, Hashra, and ZoomHash for the end-of-may generation), but I see people posting about lots of hosting problems and you folks admit you took on more than you could handle which is why service has suffered. You put your own success ahead of your current paying customers, you are constantly price-warring with other vendors over a few bucks here and there, yet Josh posts a brilliant plan based on price fixing (straight-up illegal, yo), and now the next great plan revolves around bumping people up to your branded hardware, their hosted hardware going offline (helping you folks with infrastructure problems), and them paying a difference for the privilege of losing hosted mining (the main draw of GAW) since y'all couldn't plan properly.
The amount of hardware in my group is changing almost daily, with the orders my colleagues made from yesterday we're going to be sitting on around 140MH when all is said and done and our current uptime as well as acceptance from all hardware is just now bordering on 99%. We aren't little bit players who are pissed off because our usb miner is running hot, we've devoted serious time, effort, research, and cash into this operation and expect vendors to put in the same effort. GAW lacks the polish of folks who have run several businesses for years.
Took a while to post this, but what BitcoinGeekBoy said makes a ton of sense. So, please clarify, you'll host for Zeus customers but not for GAW customers?
Don't get me wrong I have hosted blades with GAW Miners and they up and running now without any issues recently. GAW support has been very responsive in getting any past issues resolved quickly.
I am just frustrated that they are offering hosted options for other vendors now and no hosted options to their own customers. Seems like priorities are getting reversed now.