I'll use the two bets that you placed today on Adelaide Crows to explain how we process your bets.

The first time when you ordered the bet, the odds were 2.92. By the time we received your bet transfer, the odds went up to 2.96.

While other Sportbooks might confirm your bet at 2.92, the lower ordered odds, we confirmed your bet at 2.96. We are being very fair and honest with our players as is demonstrated here.

A few minutes later, you ordered the same bet at odds of 2.96. This time, by the time we received your bet transfer, the odds went back to 2.92.

Since you selected the "Firm Odds" betting option, and since the odds reduced, your bet was rejected and refunded immediately.

Had you selected the "Flexible Odds" option instead, your bet would have confirmed at 2.92.

You also have another option - "Negotiate Odds". You could use it to instruct us to confirm your bet at odds of 2.96 or higher. Now instead of immediately rejecting your bet, we would hold it until the start of the event (3 minutes in this case) while attempting to confirm it at odds of 2.96 or higher. Most likely, we would have managed to confirm your bet at 2.96 had you used this option.

So to summary, we give you full control of how you would like your bets to be processed.

Please visit http://www.directbet.eu/FAQ.cshtml#BetOptions for more information and let me know if you have any questions.