Lets face it; Bitmain is in it for the money. Capitalism Rules in communist China.
While they have a great track record of customer service, Bitmain has not been entirely honest with their customers and distributors.
Watch your 6 when dealing with these chinese based companies; greed is a powerful motivator. Your interests are of no concern to them (unless you have a wallet full of money).
That is a whole cup of dumb right there
you basically summed up any business on the globe and you are a fool to think otherwise .. I have purchased a lot from Bitmain, and I have had issues here and there with hardware, guess what
. They always made it right
Did I get a refund, NO
Did I ever expect a refund , NO
but they made it right, they always fixed the hardware I purchased ...
They are atleast better than Ebay & Paypal.