I do think your communication has generally been good - and I admit I have most likely misunderstood the process. In that misunderstanding I did not realise my coins were not safe. Unfortunately the timing was off for me as well - this all happened at a time I had no access to my wallet as I have been away!

If I have come across as whiney and rude then I apologise. I will admit that I was hugely disappointed.

Your offer to help out is awesome - and your general attitude is one of the reasons I stuck with both nitro pool and Caishen (and in fact why I switched from UTC).