I'm still waiting for a response from GAW support for an order change. They replied with a solution to my initial question, to which I agreed, but no action has been taken. I've followed-up twice since then with no response. Any suggestion on what I can do from here is much appreciated. Thank you.
They are a bit slow with the emails recently they said they have had huge amounts of traffic. You are probably best giving them a call, they are not allowed to change order but can cancel and you can re-order what you wanted instead.