So I think this makes week 7 this week and no refund...they did offer to be more communicative, though so far that hasn't actually meant anything...
I just spoke to CoinTerra and the actual wait has gone up to 12 weeks from 4. This is a scam and we need to get together and take group legal action. Before they disappear. PM me if your interested
How did you manage to get in touch with them? I have a machine which is dead because of the firmware they sent to me to apply on it. Now they ignore my emails and phone calls.