same issue here, here is short version of email chain. no response yet from email from 24th. Also looks like the domain is not resolving. I hope they do the right thing and handle this quickly and satisfactorily.:
just an update. looks like they finally processed the transaction on the 7th of January. no emails, no response from emails, no apologies, no compensation, no explanation.
I'm happy they didnt run off with my coins but i am very unhappy with the service provided and the two months it took to have the withdraw processed.
Would also be curious as to why the website and the client were offline for a week or two.