. A post in a forum or verbal statements from a customer service rep does not equal a contract.
IANAL, but the above Im pretty sure is completely incorrect. Even oral contracts are usually enforceable:
http://blogs.findlaw.com/law_and_life/2011/10/are-oral-contracts-enforceable.htmlAnd in this case, its written down, and not by a random sales rep, but by one of the company's principle officers and cofounder.