The paid people to fix their system is their developers... and well..... heh.
btc-e (for example) is super fast (most of the time) and I'm never uncertain what just happened to money after cancelling or filling an order.
I can cancel ~10 orders, and see the money returned, in the time it takes to cancel just one or two on Cryptsy.
I still like Cryptsy, but wish they could make it more responsive and really fix the lag issues.