>> GAW_CEO:

Look, I am tired of explaining this.

We DO NOT INCLUDE ANY OTHER SOFTWARE THEN OUR OWN.

If you want to run something different, that's on you. This is how the entire mining world works

For example, Knc has their own software they ship. And of you don't want to use it, they do not stop you. But it's then up to you to install what you want.

I don't think we are the right company to support your needs. I think issuing you a refund so you can find a company that can accommodate your specific needs is the best option.

We, literally, have thousands of customers. And your the only one I am having this conversation with.

>> ME:

You said if we asked for the software we can get it.

I am asking for the software so I can run it.

What is so challenging here?  What isn't sinking in?  And that either means your customer pool is a flock of jackasses or people are otherwise ignorant of these developments because you haven't actually sent out official communication in regards to the requirement of using zenMiner along with the rpi included.  You sent out a message to advertise the Big Gun, you send multiple shipping confirmations, yet informing people of the whole zen thing just doesn't matter?  Informing them of the power changes doesn't matter?  So all your customers should be following bitcointalk and/or repeatedly checking the website in case what they ordered suddenly requires additional hardware.

Fuck, man, I really can't believe you ran successful businesses when you aren't even informing your customer base of these changes.  This is basic shit and you guys are getting it wrong. 

So, again, per your own words all we had to do was ask for the software.  Please link me to the software and I'll be gone.  That's all it would have taken since this zen shit-show started.