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My suggestion to them would be, to make the limits public so people know when to expect a delay in trading possibility of about a week.
I'm with you on this, I just got crazy when I received all this weird questions because they really are going to cost a lot of time, and so a lot of bitcoin! I'm already late!
Anyway I'm forwarding one of the bitstamp stuff here so they can find out this suggestion in a contest and answer.