PEOPLE, if you call in or talk to tech support, can you please be nice to them?  I just chatted with Jonathan about my zenminer problem. We didn't come to a resolution, but he opened a ticket for me.  At the end, he thanked me for being nice about it and not yelling at him.

THE PEOPLE TRYING TO HELP YOU ARE NOT THE CAUSE OF YOUR PROBLEMS.  Give them a break. They are there to HELP you. The nicer you are, the easier you'll be to help.