Yes you are wrong. I took reasonable precautions with weekly backups and the server failure was not due to any kind of mechanical error, hack attempt, shoddy code etc. it was due to something dumb which happened in the server room, like someone spilling coffee on a RAID disk. BitVPS already apologized to me about it.
You absolutely should be culpable, I am shocked that you think you are not. Your attitude of not assuming you have done anything wrong has prompted me to speak out.
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Not only did you fail to follow the most basic of back principles...
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This is beyond - BEYOND - an oversight, it is gross negligence to the point of being criminal.
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Why should anyone invested with you, or anyone that has any future dealings with you, not view it similarly?
7/10
The update I have for you all today is that we have a server up and running, the backups have not been restored yet but I am assured someone is working on it. Given that we have a server up and running now I am confident things will work out. To the people who really set into me, you are more than welcome to use some other web wallet service, if it makes you feel better that they aren't honest with their customers. I would have thought you learned something from all the people who cut and run in this community over the years but I guess not.
Further, we have purchased a Synology DS-4 with WD Red 4tbs (hosted locally) and have set up rotating backups to it via cron.daily.