It pains me to say this, as I've been an outspoken supporter — in the past, BitSimple would have accurately been described as a site which just works.

Here is my current experience:

An unexpected emergency has occurred and I needed USD. I transferred and sold Ƀ at BitSimple today, as I've done many times, and elected to wire out to my bank, which I've also done many times here. This usually takes around an hour or so; I never paid much attention because it was always quick. The transfer completed according to the UI and the timestamp is before the cutoff by about 15 minutes. I've also gotten this close to the cutoff before, which contributed to my confidence in BitSimple.

It's been several hours, however, and I haven't seen anything in my bank account.

Ok. So I email support, but that promises to take a day or so.

So I try live chat, and watch my as the Desk help window timer ticks up to 18 minutes waiting for a reply. (It says "we will be with you shortly" the whole time.)

So I call the phone number for support, which says something about being redirected and a grasshopper—idk, automated service I guess—and then immediately get a voicemail saying they're closed, but nothing about what hours they're *open*.

It's the weekend now. There will be no bank movement if it hasn't happened already. This is extremely bad for personal reasons, as I live very much on 99.9% Ƀ, and those are secured via a multisig arrangement that I cannot access for reasons related to the emergency. Thus, this amount WAS my emergency fund.

I imagine the amount wasn't initiated on time on BitSimple's end. We can discuss that issue later, but right now I need someone from BitSimple to push me the funds ASAP. PayPal is pretty much our only option right now. It's not a good one but that's life. Push me the funds via PayPal and cancel the Wire, which I assume is now scheduled for Monday.