These guys SUCK. Big time. I have 4 figures invested in multiple orders since I thought I did proper diligence. We had assurances from resellers and everything.
My have tickets have been left Unassigned (meaning nobody is even looking at them) for over 60 DAYS.
Get on it Black Arrow. You have a LOT of pissed off customers and it is time to stop fucking around.
And don't tell me to relax either. 7 months in plenty of patience in my book. Stop fucking around Black Arrow.
If you actually want to have a company then ACT like you have one. If you don't, then go out of business and just tell us and I'll write it off as a loss.
PM me Black Arrow and I'll send you the ticket numbers.
STOP FUCKING AROUND
(and answer the tickets from your paying customers.)
Have you tried their forum yet? Ecointalk.net, David seems to post a bit more there and will probably see your post over there. I get you're pissed i would be too and probably freaking out if i was invested in as much as you are. I hope you get information on your tickets.