I gave up and asked for a refund...two months ago. A month ago I received an email asking for all my info and account number stating I should receive the refund within 5 days which made me a bit more optimistic. Then after a few days I got another mail stating blackarrow wasn't releasing any money and I had to wait until.. I really don't know.

Still waiting for my $. Either way it's a lose/lose situation.

Overall a bad experience. 

Ordered 2 units in november last year.