You're absolutely right. I could give you excuses, but the short and long of it is that we screwed up. I'll tweet a status update now.
Guess what. 11 days and counting. Still frozen..
12 days and counting. Still frozen.
I did finally get a response to my support ticket (after almost a week). And it's the most pathetic response I've ever seen:
Generally, markets can be frozen for a variety of reasons. Oftentimes at the dev's request. The GRC Wallet is running, but we are having difficulties getting it to sync. There is no need to worry about the safety of your coin just because a market is frozen. During this time, no transactions will happen. When the market resumes, transactions might go through on their own, or you might have to ask for assistance
1.
"there is no need to worry about the safety of your coin just because a market is frozen"What the hell? You lock me out of my fund for 12 days and I do not need to worry? Obviously I do need to worry, because you are clearly very incompetent.
2. It's not even only about the safety of my coins. It's not like Poloniex is the only market that trades this coin. In the meanwhile, trading continues on other markets while I'm not able to touch my funds at all, FOR TWELVE DAYS (which is a lifetime in crypto)
3.
When the market resumes, transactions might go through on their own, or you might have to ask for assistance"When the market resumes, it might work, or it might not". Really? Yeah I surely could not have figured that one out myself.
This is so utterly ridiculous that I'm having trouble finding the right words for it. Unprofessional and incompetent don't quite cut it.