Post
Topic
Board Service Discussion
Re: ZenMiner (unmoderated) service discussion thread
by
DarkKnight
on 12/06/2014, 15:51:18 UTC
Hi,

Anyone know if there is a startup config file to edit to enable API support? I use a PHP script to monitor all my miners running on different machines\RPi's.

Thanks.

See my email exchange below.

Quote from: DarkKnight
I need to enable API access to the mining client as well as set log timing at 5 seconds to maintain compatibility with leaserig proxy speed reporting.

These settings are usually done from the command line or a JSON conf file. Some guidance on how to make these changes to the software would be helpful.

Also, under the hardware, I don't see a way to specify Gridseed Orb/Blade. Only zeus clones are up there.

Thank you


Quote from: Zenminer_Eric
   
From: Zenminer_Eric Jun 5 (7 days ago)
      
to me

DarkKnight,

Logging is already set to a 5 sec interval, we currently don't offer API access but may at a later time.

Also, we're releasing Gridseed support hopefully by the end of today.


It's been a week, gridseed support is nowhere to be found, and zero communication coming from Zenminer about the issue. If "by the end of today" means more than a week, I wouldn't hold your breath for "API access at a later time".  Roll Eyes

Eric, this is bad business. If you don't have it done by your own deadline (or shortly thereafter), nut up and post why. Silence pisses off paying customers. When you say nothing at all, it seems like the work just isn't important enough for you to get done, in which case, nobody should bother with your service. You are doing *something* during the day, and it's been a fucking week. Explain why it's taking so long & fix the support advertised, or start issuing refunds. This isn't some kickstarter project you can just blow off when you don't feel like working. A product was sold with implicit functionality that doesn't exist. I don't know what it is about this damn community where endless delays, missed deadlines, and zero communication have become accepted behavior in business.

http://www.coindesk.com/bitcoin-mining-manufacturer-hashfast-enters-chapter-11-bankruptcy/ <-- Is what happens to companies that behave like this.

Good business is (in order):

  • Delivering working products on time
  • Promptly handling returns of non-working products
  • Good customer service
  • Staying connected with your customers.

GAW has great customer service, and they are well connected with their customers, but it took them over 2 months to credit me for defective equipment, and when I used that credit to purchase a blade, it shipped a week late. Part of that purchase was a Zenminer that was sold to me as running the blade I ordered. Now I have the blade in hand and the Zenminer doesn't work.

Put yourself in my position.


   3. Lack of transparency.  Zenminer needs to put on their website their terms and conditions for using the software and clearly state what they are getting out of this as well as a customer privacy statement.   Also, they need to give their users root access to their devices.  Obfuscating this leaves room for doubt as to what is going on behind the scenes.  Is my device which is sitting behind my firewall, but which they clearly have remote access to secure? Can they siphon off my mining?  What other access do they get that I am not aware of because they have not posted their terms and conditions and/or provided clear documentation?  I also would like to see more about the company, who the principles are other than Eric,  how many customers they are supporting, and what other mining related activities they are involved in.   Leaving us to fill in the blanks only leads to wild speculation that ultimately isn't good for their image.

At this juncture I would say that the product is "alpha" at best and I will probably not be using it until it, and the company mature and I am certain I won't get "Goxed".


I'm not aware of too many privately held companies that disclose all of their employees or the internal working of their company, such as what other avenues they might be pursuing. In that respect, I'm not sure it's reasonable to demand that information.

That said, I do believe they are sorely in need of more transparency and better support. It is an alpha product, which clearly wasn't ready for release, but people get dollar signs in their eyes, and throw caution and process to the wind.

They can't enable remote features and functionality through their website without access to your device. That means they will always have access to do nefarious things should they choose to. You should have recognized that from the beginning, as the remote access is the only real selling point of this product.

Also, Zenminer is a division or subsidiary of Gaw miners.