I have to say GAWMiners has the best customer service of any ASIC company I've ever dealt with.
I will say they do respond even if it takes a couple days which you can't say for every vendor.
At this point GAWMiners is being less than upfront and honest with their customers because not only do they have my money they aren't responding to any of my requests since Monday when I first tried to contact with them. At this moment there is no one answering their phone or chat, no emails this morning from them either. I see a credit card chargeback coming up as I don't expect them to honor my refund request when I officially submit it to them this afternoon.
Have you tried writing in their forum? A handful of GAW employees are quite active there.