Bad news.
Over one week ago Juan called me and stated the refund was issued that very same day.
8 days passed, no money, phone calls bounced to voicemail.
Our company's legal firm luckly operates in both UK (where the company reside) and US, on monday if the money are not there we're setting up a meeting with them.
I just got a refund today for 3
BTC after chasing for 10 days, I know he's been pretty flat out. Just keep emailing.
Sorry for the delay I run out of BTC to complete the refund.
Now I just have to complete one last refund of late payment orders.