DarkKnight,

Thanks for the response, more importantly, the time that you have taken to look in to this.

To agree with your post, there is no malicious intent here, so I am glad we got that out of the way.

As you read from my previous post, if the controller does not sync to the cloud it will use its last known config file. Since this controller was sold from GAW, and GAW tested them before they shipped, it would be their test settings.

In your case, since you have both configured/synced your device to the ZenOS and this problem still existed, it sounds like it may be a different issue that we need to look deeper in to. This is the first known case we have had of a config changing after it was synced. And while it may be the only one I have heard of, its important we address it immediately.

Are you open to assisting our dev team track down the bug? Since you have found it before anyone else has (customers included), we would be grateful for your help. It would also allow you to let the community know we have addressed it.

In either case, we will make sure its addressed.

Lastly, full responsibility means all the items you listed. If there was a pool mistake, we would gladly reimburse you for that (we should probably handle through PM for that). And/Or refund your controller if you wish.

Thanks again, this is a learning process for us too. And, sometimes, it takes many different kinds of use cases to discover issues like this.