In fairness, I did eventually get this sorted with BTC-E, but it took about three days, two support people on the case, registering a separate login for the support section of their site and then navigating to my 'profile' page via a different URL than the one the main menu takes you to —just to get a "confirm your email address" link to appear. So, whilst I got there in the end and there's no suggestion of shady dealing on BTC-E's part, I'm still gobsmacked at how much of a hassle that was, just to do such a simple thing.

Seriously folks, you need to do some usability studies on your website!