I have personally reached out to the last few users that have issues to find out what happened, and see if I can resolve the issue. Most have not responded, but I will insure some kind of resolution when the day.
At this point my issues to date have been resolved satisfactorily. I've not received confirmation of shipping yet but at this point everything is back on track and I await shipping confirmation of my order which I don't expect until the beginning of next week.
I hope the pedal doesn't come off the gas again when it comes to customer service. I was very surprised when it did. I will say once you decide to engage the customer and take care of the issues, you do it right.
Thanks