Hey Searing, that's probably a wise move.
Just to clear up a misconception about charge backs. You have 60 days from when you realise the problem to report it. Not from when you purchased the item. The transaction date can be much longer. Visa gives 540 days of cover in the UK.
For example. If you bought a camera a year ago but it goes wrong today, as long as you report the fault to Visa within 60 days of noticing it, you will be completely refunded as you bought the item within the last 540 days. So a charge back with Alpha should be 100% covered.
Also its illegal to take an "admin fee" to process refunds. They could withhold some or all of the deposit if the item was bespoke, which it isn't, its being sold in identical batches and they are reselling cancelled orders. So don't feel any guilt at all, trying to withhold even a penny of your refund is against the law.
Just to clear up a misconception about charge backs. You have 60 days from when you realise the problem to report it. Not from when you purchased the item. The transaction date can be much longer. Visa gives 540 days of cover in the UK.
For example. If you bought a camera a year ago but it goes wrong today, as long as you report the fault to Visa within 60 days of noticing it, you will be completely refunded as you bought the item within the last 540 days. So a charge back with Alpha should be 100% covered.
Also its illegal to take an "admin fee" to process refunds. They could withhold some or all of the deposit if the item was bespoke, which it isn't, its being sold in identical batches and they are reselling cancelled orders. So don't feel any guilt at all, trying to withhold even a penny of your refund is against the law.
So just to be clear, we all payed for the pre-order, so if we want refund, is it illegal for them to charge that 70 dollar handling/administrative fee? AND that we can ask visa to refund the amount lost when they wrote in their terms (refund % after amount of days since you payed)?
I live in Canada so I don't know about UK laws.