Post
Topic
Board Hardware
Re: Cointerra Hardware Support **Unofficial
by
Scrappy Do
on 19/06/2014, 04:54:13 UTC
Thanks for the suggestion to use the 99.99% I will try to get my hands on some of this. Before that I will try the air compressor idea also. Regarding your problem I have never experienced the LED issue. My dead board never lights up at all thats how I can tell its not functioning. I wish I could be of more help to you.

 Thats what makes me think you have an arrant run off from the Liquid Pro. Grounding out. May be wrong, and its possible you had one and fried it. May be possible you were shipped a POS like me.
 
 They actually responded very late today, and guess what I got... Answer 101, copy and paste. Here is the entire email...


 Richard.. you should have already sent this to an advanced tech if you care anything about the small customer, but yes I will do so. Why did I not get a call back, and the standard cut and paste response? I have read numerous posts on the bitcointalk forums. This is your traditional cut and paste response. Furthermore, I do not know why you would ask for this as the secondary board is obviously not working. These stats from the working one will tell you nothing. I spoke of the issue months ago, and you simply closed the case a few days ago. Please, I implore you to respond with sincere advice, or real technical help.
Code:
Summary
STATUS


STATUS S

When 1403143952

Code 11

Msg Summary

Description cgminer 4.1.0
SUMMARY


0 SUMMARY

Elapsed 2294

MHS av 726006.84

MHS 5s 752811.64

Found Blocks 0

Getworks 81

Accepted 878

Rejected 2

Hardware Errors 50

Utility 22.97

Discarded 1563

Stale 0

Get Failures 0

Local Work 11545

Remote Failures 0

Network Blocks 3

Total MH 1665210360.2667

Work Utility 10143.04

Difficulty Accepted 398329.92187500

Difficulty Rejected 1023.98437500

Difficulty Stale 0.00000000

Best Share 635020

Device Hardware% 0.0129

Device Rejected% 0.2641

Pool Rejected% 0.2564

Pool Stale% 0.0000

Last getwork 1403143952
[-]
  Devices
STATUS


STATUS S

When 1403143952

Code 9

Msg 1 ASC(s)

Description cgminer 4.1.0
ASC0


ASC 0

Name CTA

ID 0

Enabled Y

Status Alive

Temperature 82.05

MHS av 725724.15

MHS 5s 742092.30

Accepted 776

Rejected 2

Hardware Errors 49

Utility 21.90

Last Share Pool 0

Last Share Time 1403143951

Total MH 1542614813.7697

Diff1 Work 359200

Difficulty Accepted 372986.30859375

Difficulty Rejected 1023.98437500

Last Share Difficulty 511.99218750

No Device false

Last Valid Work 1403143952

Device Hardware% 0.0136

Device Rejected% 0.2851

Device Elapsed 2126
[-]
  Pools
STATUS


STATUS S

When 1403143952

Code 7

Msg 1 Pool(s)

Description cgminer 4.1.0
POOL0


POOL 0

URL stratum+tcp://stratum.mining.eligius.st:3334

Status Alive

Priority 0

Quota 1

Long Poll N

Getworks 81

Accepted 878

Rejected 2

Works 9980

Discarded 1563

Stale 0

Get Failures 0

Remote Failures 0

User XXXX

Last Share Time 1403143951

Diff1 Shares 387744

Proxy Type

Proxy

Difficulty Accepted 398329.92187500

Difficulty Rejected 1023.98437500

Difficulty Stale 0.00000000

Last Share Difficulty 511.99218750

Has Stratum true

Stratum Active true

Stratum URL stratum.mining.eligius.st

Has GBT false

Best Share 635020

Pool Rejected% 0.2564

Pool Stale% 0.0000
[-]
  Stats
STATUS


STATUS S

When 1403143952

Code 70

Msg CGMiner stats

Description cgminer 4.1.0
STATS0


STATS 0

ID CTA0

Elapsed 2294

Calls 0

Wait 0.000000

Max 0.000000

Min 99999999.000000

HW Revision 4

Serial 20062762

Asics 2

Dies 8

Cores 960

Board number 0

FW Revision 0.4.5

FW Date 2014-03-14

Init diffbits 32

Min diffbits 0

Max diffbits 63

CoreTemp0 7034

CoreTemp1 6990

CoreTemp2 4475

CoreTemp3 6971

CoreTemp4 6660

CoreTemp5 7954

CoreTemp6 7258

CoreTemp7 8203

Ambient Low 5150

Ambient Avg 5787

Ambient High 6075

PumpRPM0 2991

PumpRPM1 2937

FanRPM0 0

FanRPM1 4094

FanRPM2 4032

FanRPM3 0

CoreFreqs0 850

CoreFreqs1 850

CoreFreqs2 0

CoreFreqs3 850

CoreFreqs4 850

CoreFreqs5 850

CoreFreqs6 850

CoreFreqs7 850

CoreVolts0 655

CoreVolts1 640

CoreVolts2 2

CoreVolts3 640

CoreVolts4 662

CoreVolts5 646

CoreVolts6 646

CoreVolts7 644

Volts3.3 3234

Volts12 12038

Inactive 30

Active 63

CorePerfMode0 122

CorePerfMode1 127

CorePerfMode2 118

CorePerfMode3 127

CorePerfMode4 122

CorePerfMode5 122

CorePerfMode6 122

CorePerfMode7 127

FanSpeed0 255

FanSpeed1 255

FanSpeed2 255

FanSpeed3 255

DiesActive 8

PipesEnabled0 120

PipesEnabled1 120

PipesEnabled2 120

PipesEnabled3 120

PipesEnabled4 120

PipesEnabled5 120

PipesEnabled6 120

PipesEnabled7 120

Underruns 16595

HWErrors0 300

HWErrors1 200

HWErrors2 1774

HWErrors3 200

HWErrors4 1

HWErrors5 1

HWErrors6 200

HWErrors7 200

Calc hashrate 732309094457

Hashrate 767728154093

Share hashrate 725717885175

Total calc hashes 1556625350490348

Total hashes 1631913513012261

Total raw hashes 1753736998921853

Total share hashes 1542614813769728

Total flushed hashes 442381619128

Accepted hashes 1601963997265920

Accepted hashrate 753638506415

Rejected hashes 4397979402240

Rejected hashrate 2069014430

Core0 hashrate 133436605105

Core1 hashrate 76249488631

Core2 hashrate 0

Core3 hashrate 88957736736

Core4 hashrate 127082481052

Core5 hashrate 127082481052

Core6 hashrate 101665984842

Core7 hashrate 114374232947

Uptime 2417010

Asic0Core0 120:fffefffefffefffefffefffefffefffe

Asic0Core1 120:fffefffefffefffefffefffefffefffe

Asic0Core2 120:fffefffefffefffefffefffefffefffe

Asic0Core3 120:fffefffefffefffefffefffefffefffe

Asic1Core0 120:fffefffefffefffefffefffefffefffe

Asic1Core1 120:fffefffefffefffefffefffefffefffe

Asic1Core2 120:fffefffefffefffefffefffefffefffe

Asic1Core3 120:fffefffefffefffefffefffefffefffe

AV 0

Power Supply Percent 100

Power Used 0

IOUT 0

VOUT 0

IIN 0

VIN 0

PSTemp1 0

PSTemp2 0

USB Pipe 0

USB Delay r0 0.000000 w0 0.000000

USB tmo 48384 0
STATS1


STATS 1

ID POOL0

Elapsed 2294

Calls 0

Wait 0.000000

Max 0.000000

Min 99999999.000000

Pool Calls 0

Pool Attempts 0

Pool Wait 0.000000

Pool Max 0.000000

Pool Min 99999999.000000

Pool Av 0.000000

Work Had Roll Time false

Work Can Roll false

Work Had Expire false

Work Roll Time 0

Work Diff 255.99609375

Min Diff 127.99804688

Max Diff 1023.98437500

Min Diff Count 279

Max Diff Count 557

Times Sent 884

Bytes Sent 127801

Times Recv 975

Bytes Recv 382861

Net Bytes Sent 127801

Net Bytes Recv 382861



    -------- Original Message --------
    Subject: [CoinTerra] Re: Technical Support
    From: CoinTerra <support@cointerra.zendesk.com>
    Date: Wed, June 18, 2014 1:27 pm
    To: XXXX

    ##- Please type your reply above this line -##
    Your request XXXX has been updated. To add additional comments, reply to this email.
    Richard (CoinTerra)
    Jun 18 15:27
    Hello  XXX
    Can you please go to the ADVANCED tab on the Control Panel, expand the four sections (+ icon) and either save as a .pdf from your browser (preferred) and attach to your reply, or copy and paste all the stats into a reply to this email, and we will work with you to diagnose the issue ASAP.
    I will assign your case to our Technical Support staff. They will review your statistics and reply with the best course of action. This may take some time as there is a queue of issues for them to deal with.
    Thank you and feel free to contact us with any other questions,
    Richard
    CoinTerra Support
    XXXXXXXX
    Jun 18 08:13
    I have the latest firmware, I have reset the machine 20+ times. Did a hard reset and put all the config's back in and only CTA0 is working. Half the machine will not start. I have tried rolling back firmware as well to the other versions and nothing works. Both PSU's appear to be working. What else can I do?
    --
    This e-mail was sent from the info contact form on (https://cointerra.com)
    This email is a service from CoinTerra. Delivered by Zendesk.