ANNOUNCEMENT:
We will soon start refunding all of our Pre-Order customers that have requested a refund and have not received their refund. We will be refunding the pre-order amount converted to BTC @ the coinbase current sell price. Our pre-order customer will have to agree to being refunded in BTC. We will post in about 1 week an agreement to be refunded in BTC. Should a pre-order customer wish to receive their refund in USD we will also do those refunds after the BTC refunds.
I would like a refund for the bogus Hashfast card you sent me as a replacement for the pre-order. The card ran at 30% hash rate for 12 hours giving me a whopping $.02btc before dying. I've tried several times to contact you in writing and VM. I still have the bad card post marked 4 days after receiving it because it was unclaimed at the address posted on your website. Sending me an experimental board without a warranty doesn't count as making good on my purchase. I have all of this documented and provable. Are you going to refund ME Ken?
Billy