I'm seeing some positive changes. That's good. Really good.
Try harder not to engage. The threat of being ignored enrages trolls. Do not call them trolls. Do not recognize or acknowledge them in any way. Pretend they do not exist and eventually they will not.
Lets say troll A stops talking to the leadership entirely (because it's no fun) and just insists on engaging with the other Egos who can't help themselves. They will go back and forth until they are exhausted and bitter. They will become very troll-like themselves and be hostile and short-tempered (a path you might already find sympathetic). This is why you must always be the grown-up professionals.
I recommend using a press release type format to dispel rumours. That way you do not acknowledge or engage with enemies who feed on that. You just make a public service announcement to anyone who might care. This stuff is incredibly small potatoes Seriously. Look at this press release for a corporation that lost billions, lost lives, and lost enormous amounts of their product in the ocean.
http://www.bp.com/en/global/corporate/gulf-of-mexico-restoration/deepwater-horizon-accident-and-response.html Do you see them getting all dramatic, having public meltdowns and pointing fingers? That might all be there underneath, but for the confidence of the public and the authorities you must at least appear professional.
Example:
Troll B thinks up a particularly insidious lie. It doesn't matter what, only that it gains traction with the hot heads he has been fighting with for X amount of time.
Do not directly engage. Do not mention this Troll B person. Do not mention unrelated or past issues. Do this:
Hello,
In regards to the false information that is currently circulating, we'd like to take a moment to clarify a few things:
- X is completely false
- Y is the actual situation
- Z is the action being taken
We understand how important this is to the community and deeply regret any confusion this has caused.
Thank You
Libertycoin Team
Try not to copy that verbatim. Remember you are not doing it for the sake of Troll B but for the people who he might have upset. Always you should be calm and in control and a statement like that can help.