KnC said for batch 1 and batch 2 Neptune "All refunds will be refunded in dollars and you can refund up to shipment".

My order status is still "paid". When I asked for refund, I got reply from Anna:
"As shipping has already started, we are no longer accepting requests for refunds."

Then I insist that my order status is "paid", not shipped, and the reply from Anna is:
"Sorry, no longer possible."

.................................................