Post
Topic
Board Mining (Altcoins)
Re: Beware of buying from HASHRA (not shipping, pricing practices, communication)
by
DazedAndCoinfuzed
on 27/06/2014, 05:46:01 UTC
I'm in the exact same situation as you.  I ordered on the 14th and after requesting a refund my order is magically shipped 24 hours later.  Tracking info shows that it is in Shenzhen today.  Simon didn't mention anything to me about shipping delays. Angry

I as well am in the same position as you.    I placed my order for the HASHRA Luner Launcher +14 MH/S on June 17th, paid for using my Credit Card.    Per the payment policy on the HASHRA website, Credit Card payments take 3-7 days for verification.   Here it is June 27th (10 days from the date I purchased the device) and my order status is still marked as "pending" in the HASHRA website order status screen.     I have sent multiple e-mails to HASHRA/Simon starting on the 7th day (June 24th) of the Credit Card verification period to check and see if my payment has been verified and when the unit would ship.    I received a message from Simon on the 25th stating that Credit Card verification was taking longer than expected, and Simon stated in his e-mail that he had been notified by the CC processor that Credit Card payments for the date that mine was made would be verified "within the next day or so".     On a whim, today I decided to call the 800 # for the Credit Card Processor 2checkout.com, which is the processor that HASHRA.COM is using.    I spoke with a customer service rep at 2checkout.com concerning the verification period of Credit Card Payments and to see when my payment would be verified.   After providing the customer service rep with the receipt # of my purchase, she was able to check the payment within their system and she told me that the "fraud check" was completed on the same day that my purchase was made (June 17th) and that the funds for the payment have already been released to HASHRA/Simon's account.   

I am having a hard time understanding why it is that HASHRA / Simon would state that there is a 3-7 day verification period for Credit Card Payments, when the credit card processor is saying that my Credit Card Payment was verified (or, "Fraud Checked") the same day (June 17th) that I made payment using my Credit Card.   

From what I have gathered, there is no reason why HASHRA/Simon should be waiting 3-7 days, much less 10 days for Credit Card payment verification, when the CC processor themselves are telling me that the payment was verified the same day it was made.     THIS ALL SOUNDS FISHY TO ME.

Today I have sent HASHRA/Simon another e-mail advising them that I have checked with the CC processor and that the CC processor is saying the payment has been verified since the first day that my payment was made.        This is simply inexcusable.        If I do not received satisfactory resolution to this issue within the next 1-2 business days, I will be demanding a refund for my payment and I will be taking my business elsewhere.     

BUYER BEWARE!