Well here is multiple messages from last night that were sent to you, can you please send me a picture of your sent folder since you claim you emailed me??
http://imgur.com/QTECk54Not sure why my timezone is off on the emails.
I would like to see these emails you claim you sent telling me that it wasn't working.
It was one email, sent from my phone, and it might not have went out, its in my drafts folder. So, I guess for that, I apologize. As for the reload code though, I have given you the info you need to start the investigation and to get Vanilla to refund you, and start a police report against whoever redeemed the code. Don't know what else you want me to do though.