Direct question, is your Monarch refund being handled the same way as any other customer's would be?
I waited until it was 6 months old to request it and beyond that I waited.
You conveniently left off that you received your refund before other customers who requested their refunds before you. Lies of ommision are still lies.
That was out of my hands. I am not the one who makes those decisions. My father worked at Lowes, he got an employee discount, maybe it is a similar thing, I did not ask.