Answered. It might take 12+ hours to answer on PM during Saturday evening - Sunday morning and it really wouldn't be necessary to come in with public requests meanwhile

I have not received such email.

All special cases will be handled to the best of our ability even if you don't hear a response from us immediately. If required you'll be contacted for more details. If you have sent us BTC and have a FIMK account you WILL receive your FIMK.