Yeah, not happy about that at all. They can run an exchange but don't know how to operate a bulk e-mailing program? Doesn't exactly inspire confidence.
I've withdrawn my coins and will create a new account with a different e-mail address, just to be sure.
I'll move to a different exchange because of this email flaw and that they charge fees now.I want a reliable,fee free exchange that exchanges BTC to GBP (as Im in UK)
Reliable and fee free are mutually exclusive when it comes to bitcoin exchanges, an exchange has real running costs not even related to software development, it takes a lot of time and is not the sort of thing people would do for fun.
You will find new exchanges that for a time don't charge, but all eventually do, otherwise they close their doors.
Fortunately Intersango has been (and still is) the most reliable exchange out there, from both a security and general operations perspective. There have been none of the shenanigans, frauds, and shady dealings that have plagued other exchanges.
If you want any kind of support(never mind decent customer support) Intersango is the way to go, and they're in the UK too.
Nefario.