update on this situation:

I ALMOST got in touch with btcjam, though of course not through the official means of support (Alexis Aionio) but instead through Andre Goldstein. Instead it was because I sent them information that helped prove that a user's account was hacked, so that his creditors could get reimbursed. Andre told me that after the issue got resolved he would finally address my question about the API. Of course, that never happened. Here is a copy of my email, just FYI:

"
Hi Andre,
Thank you for taking care of the xxxxxxx situation and dealing with it appropriately.

I would really appreciate it if you could take the time to have one quick conversation with me about the API! You said you would so I am holding you to it, since Alexis won't respond to anyone's emails ever.

I am sure you are all noticing how your business is being stolen by bitlendingclub, and if you haven't you will soon. It is all over forums and facebook groups. I am trying to help you when I say that this is because of the horrible support you offer. In a related issue (related because this is support's issue), the one edge you have over them is that you have an API. but you still have not completed the docs, and your server is outputting 500 errors instead of giving any description of what went wrong, which is not what a fully fledged api should do.

Having a "reference client" is not a subsitute for complete docs and error handling. You api should be language independent.

If you could cater more to your dev customers like me, they would be able to help ferret out the much higher risk on your site which is the reason for everyone moving to bitlendingclub. It only takes a few customers with api access and an understanding of machine learning to make the entire marketplace more informed and efficient. You may not realize it, but you need the help of devs to save your company, and the only way to do that is by updating your api.

Then again, if you could just help me figure out why I and so many other people are getting 500 internal server errors, I would be fully satisfied. But wouldn't it be easier and better for everyone if you provided the tools to debug our own code in a public place?

I hope the tone in this email isn't off... I am a fan of btcjam and I don't want to move. I want to have a nice conversation with you but forgive me if your lack of communication has made me a bit desperate.

Best,
Paul
"