Hello there,

We are very sorry but as per our cancellation policy which is legally binding it has been longer than 5 months since you placed your order therefore you are no longer eligible for a refund. We must say we have been very clear and open with our terms of order, it was released as a news update, it is easily available on our website and you are requested to view it on the product page before you order. We know this news may be disappointing but please do understand we cannot allow it as the funds have now gone into the production of your device as per our terms which again, to reiterate, we have been utmost clear on since the start of this en-devour.

Best Regards,

Alpha Technology Team