So I was able to reach Ken by cellphone, and he advised that he would get things set right. I also got a response from Mahin, that it was being checked out.
Afterward he asked for my deposit information via email, which had been sent twice already. Anyway, I'm now waiting for them to turn this around - but I feel a tad bit better about the potential that my money is not lost.
It seems that cash deposits to Bank Of America are not going to be a good way to move money into Crpto X Change.
-V