Guys, I don't know about any others, but me is rather "extremely unhappy" with your service. Probably this is my personal lack of luck, but I am waiting for refund since July, 13th. You had almost a month to make only one BTC transaction back. I wrote to several people (now I know Thomas, Amanda, and you, Amber...), I have a request in zendesk, I was at hashtrader... "Time is money", and I lost almost a month already. How do you say, "or we pay for your mining time!" - I don't need much (but it could be great, 1 month of 5 Mh/s of scrypt mining - and I would post a glory-post here...), just PLEASE pay me back my BTCs for my cancelled order #9237.

Sure you maybe are extremely busy there, but one month of expectation... For simple (AFAIK) refund...

p.s. your new system gawminers.freshdesk.com seems to be hangy... My ticket is still in "Awaiting your Reply since last 3 days 11 hrs" state while I have answered there one day ago...