Just had a ticket closed that was opened in January 2014 about a missing bank deposit in mid 2013.
Deposit was never credited to my account despite a bank trace confirming they received the money, and no explanation was given for closing my ticket.
I'd recommend avoiding this company like the plague - they're just blatant conmen.
Seriously?
After so many months a customer service rep assumed the ticket was done. How can you just now be posting about a deposit made a year ago? I would open a new ticket ASAP, and please report back here when you find out they did not steal your money.